As heard in my office

The other day, I am sitting in my office working away. All of a sudden, I hear my coworker's voice start to raise. You remember her, Ms. Sass. Well, she gets a call from a random person (as happens on occasion) that is really upset about something. Again, this is a fairly regular occurrence. So this is what I hear:

Ms. Sass: "I'm sorry, I can't take a message. Sir. Sir. SIR."

:::Pause:::

Ms. Sass: "OK, ma'am. MA'AM."

Yep. She called a chick a dude. Proof that I am not the only one to have awkward moments.

(I later found out that this individual said she was going to bring a "world of pain." I think I love the crazies with which we deal on a regular basis just too much.)